Last Updated: 01/09/2025
At Priths, we take pride in the quality and craftsmanship of our products. Each piece is carefully designed to deliver the designer touch you deserve. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy outlines the process and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
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Items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and accessories intact.
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Returns must be requested within 7 days of receiving your order.
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Products purchased on sale, discounted prices, or customized orders are not eligible for return or refund.
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Items showing signs of wear, damage, alteration, or without original packaging will not be accepted.
2. Return Process
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Contact us at support@priths.com with your order number and reason for return.
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Our team will confirm eligibility and provide the return shipping instructions.
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Ship the product securely in its original packaging to the address provided.
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Once received, the item will undergo a quality check before the return/refund is approved.
3. Exchanges
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Exchanges are subject to product availability.
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If the requested size or style is not available, we may offer you store credit or a refund (as applicable).
4. Refunds
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Approved refunds will be processed only after the returned item passes inspection.
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Refunds will be credited to the original payment method or as store credit depending on your preference (where applicable).
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Shipping charges, COD charges, and handling fees are non-refundable.
Refund Timelines
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Prepaid Orders (Credit/Debit Card, UPI, Net Banking, Wallets): Refunds are processed within 7–10 business days and credited to your original payment method.
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Cash on Delivery (COD) Orders: Refunds are processed via bank transfer or store credit within 10–15 business days after approval. You will be required to share valid bank account details for COD refunds.
5. Damaged or Defective Items
If you receive a defective or incorrect item, please notify us within 48 hours of delivery with images of the product. We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
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Sale/discounted items
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Customized or made-to-order products
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Accessories (if any)
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Gift cards
7. Shipping Costs for Returns
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Customers are responsible for the return shipping costs unless the product is defective or incorrect.
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We recommend using a trackable shipping service to ensure your item reaches us safely.
8. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
📧 prithskolkata@gmail.com
📍 Priths Workshop, Adhikari Para, Ambika Kalna, Burdhaman, West Bengal – 713409